Independence Mazda

We are seeking a professional, customer-focused team member to support both the service department and cashier operations. This position plays an important role in creating a positive experience for customers while helping coordinate communication, organize service appointments, and handle payment processing accurately and efficiently.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and professional manner.
• Schedule and confirm service appointments while maintaining accurate records.
• Follow up with customers regarding service visits, estimates, completed work, and satisfaction.
• Assist with customer check-in and check-out processes as needed.
• Process payments accurately using point-of-sale systems and other payment methods.
• Prepare receipts, balance transactions, and maintain cash drawer accuracy.
• Coordinate with service advisors and other team members to support efficient workflow.
• Maintain organized documentation and update customer information in the system.
• Provide helpful, solution-oriented support to ensure a smooth customer experience.
• Perform additional administrative tasks related to the service department and cashier functions as assigned.

Qualifications

• Previous experience in customer service, appointment coordination, cashiering, or administrative support is preferred.
• Strong communication and interpersonal skills.
• Professional phone etiquette and a customer-first mindset.
• Basic computer skills and comfort using business software or CRM systems.
• Ability to handle cash and payment transactions accurately.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, courteous, and able to work collaboratively with a team.

Preferred Attributes

• Experience in an automotive, service, or retail environment.
• Familiarity with scheduling systems and customer follow-up processes.
• Professional appearance and a positive, service-oriented attitude.

What We Offer

• A supportive team environment.
• Opportunities to build valuable customer service and administrative skills.
• Training and ongoing support to help you succeed in the role.
• A chance to contribute to a department that values accuracy, professionalism, and customer satisfaction.

If you are organized, dependable, and enjoy helping customers, we encourage you to apply.