**Location:** Charlotte, NC
**Company:** Independence Mazda
**Job Type:** Full-Time

**Company Overview:**
Independence Mazda is a leading automotive service provider dedicated to delivering exceptional customer experiences and high-quality vehicle maintenance and repair services. We are looking for an Experienced Service Advisor to join our dynamic team and contribute to our commitment to excellence.

**Job Description:**
As an Experienced Service Advisor, you will serve as the primary point of contact for our customers, ensuring their service experience is seamless and satisfactory. You will leverage your industry knowledge and customer service skills to manage client relationships, recommend services, and coordinate repairs effectively. Your role is instrumental in driving customer satisfaction, maximizing service department efficiency, and ultimately contributing to the success of our dealership.

**Key Responsibilities:**

- Greet customers promptly and in a friendly manner, assessing their needs concerning vehicle maintenance and repairs.
- Interpret and explain service recommendations and repair requirements to customers in a clear and understandable manner.
- Create and manage service order entries, ensuring accurate details of repairs and services required.
- Develop strong relationships with customers, gaining their trust and fostering loyalty.
- Maintain thorough knowledge of the latest automotive technology, dealership offerings, and industry trends.
- Coordinate with technicians to diagnose issues and recommend appropriate repairs and maintenance.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Handle customer inquiries and complaints professionally, resolving issues to enhance overall satisfaction.
- Monitor service department performance metrics and work to improve efficiency and profitability.
- Assist in training and mentoring junior service advisors as needed.

**Qualifications:**

- High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred.
- 3+ years of experience as a Service Advisor in an automotive environment.
- Strong understanding of automotive services, repairs, and diagnostics.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proficient in service department management software and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills and the ability to work collaboratively with team members.
- Valid driver's license.

**Benefits:**

• Competitive salary and performance-based bonuses.
  - Comprehensive health, dental, and vision insurance.
  - Retirement savings plan with company match.
  - Paid time off and holidays.
  - Employee discounts on vehicle services and purchases.
  - Opportunities for professional development and training.

Note: The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time, with or without notice.

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical RequirementsSurroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Make 100 % productivity the goal and keep as close to that as possible.

Use factory specifications as the standard in all repair, service, and customization work.

Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.

Receive service assignments from the service writer or service manager.

Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.

Submit your request parts as soon as it is determined what is required for a particular job.

Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.

Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.

Maintain a clean, efficient work area and assist in keeping the shop neat and organized.

Make sure the proper paperwork is completed and filed after every job completion.

Keep your technical qualifications current by finishing any required training programs.

Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.

Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.

Note: The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time, with or without notice.

Qualifications

Education

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements.

Sitting

infrequently

Standing

for prolonged periods

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Performs lube oil filter services in a professional manner and performs vehicle inspections as required.

Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.

Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner.

Receive service assignments from the service writer or service manager.

Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.

Maintain a clean, efficient work area and assist in keeping the shop neat and organized.

Make sure the proper paperwork is completed and filed after every job completion.

Keep your technical qualifications current by finishing any required training programs.

Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.

QualificationsEducation

High school diploma or the equivalent.

Licenses

Driver's License

Sales License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical RequirementsSurroundings

spend time outdoors in the weather and elements.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

on a regular basis

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership.

Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.

Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.

Utilize floor time effectively in meeting the customers needs and soliciting sales.

Determine each customer’s vehicle needs by asking questions and listening.

Demonstrate and test drive vehicles.

Verify that customers are qualified for their wants, needs, and ability to buy.

Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Understand the terminology of the automobile business and keep abreast of technology changes in the product.

Perform pre-delivery inspection and road test before delivery to customer.

Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.

Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.Understand equity and values, and be able to explain depreciation to customer.

Conduct telephone transactions courteously and promptly.

Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.

Move and arrange display vehicles on showroom and on lot as directed by management.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Know and understand the federal, state and local laws which govern retail auto sales

Attend pertinent training and stay current with with sales department concerns and sales techniques.

Attend sales meetings.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc...).

Note: The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time, with or without notice.

**Job Description:**

We are seeking a friendly and professional Receptionist to join our dynamic team. As the first point of contact for our organization, the Receptionist plays a critical role in creating a welcoming environment while efficiently managing front desk operations.

**Key Responsibilities:**

- Greet and welcome visitors with a positive attitude and provide assistance as needed.
- Answer and route incoming phone calls promptly and courteously.
- Maintain the reception area, ensuring it is tidy and presentable.
- Manage incoming and outgoing mail and packages.
- Schedule appointments and coordinate meeting room bookings.
- Maintain security by following procedures, monitoring logbooks, and issuing visitor badges.
- Assist with administrative tasks such as data entry, filing, and maintaining records.
- Collaborate with different departments to ensure smooth communication and operations.
- Provide general information about the organization to clients and visitors.

**Qualifications:**

- High school diploma or equivalent; additional qualifications are a plus.
- Proven experience as a receptionist or in a similar role.
- Proficiency in Microsoft Office Suite and familiarity with office equipment (e.g., fax machines, printers).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- A polite and professional demeanor.
- Ability to handle stressful situations with poise and professionalism.

**What We Offer:**

- Competitive salary and benefits package.
- Opportunities for career advancement.
- A supportive and inclusive work environment.
- Professional development and training opportunities.

If you are an enthusiastic individual with a passion for providing excellent customer service and administrative support, we encourage you to apply. Join us in delivering exceptional experiences to our clients and visitors.

NC Notary Required

Able to qualify for a NC Sales License

Other

Ability to complete paperwork accurately and stack a deal in order as required by the dealership

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Superior communication skills. Valid state insurance licence. Able to interact and get along with all customers. Exerience with F&I product sales, or able to efficiently learn product information.

Physical RequirementsSurroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Perform all rate quotations. Present paperwork to and acquire approval from finance sources on all finance deals.

Keep current files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Maintain monthly penetration reports on finance penetration.

Determine a preferred percent of penetration and income, both monthly and annually, by devising finance forecasting in accord with sales department.

Devise methods and establish procedures to enable proper and timely completion of all sales related paperwork. Scrutinize all paperwork for any errors and to ensure accuracy of title, taxes, line information.

Maintain budget and internal controls along with a dependable system of accounting. Set and achieve monthly sales objectives and goals. Provide reports, as requested.

Maintain and expand skills and knowledge base through the pursuit of an ongoing program of formal and informal education in the area of expertise with a goal to preserve, enhance, and expand service. Belong to, or join, any appropriate associations.

Provide a strong selection of available finance and insurance products by assertively recruiting and maintaining this healthy market base. Actively use sales techniques.

Use effective problem solving skills to regularly review departmental activities

Create and maintain positive working relationship with multiple finance sources, factory, and others.

Yield satisfactory levels of profits and revenue for the dealership by selling insurance, finance, and extended service programs to all customers with both new and used automobiles. Actively cross-sell accessories, parts, and ready to ride products to customers.

Provide clear and direct supervision of the finance office operational activities related to providing insurance, finance, and extended service programs.

Working in co-operation with the sales team, be available to give additional assistance to a sales person in the Automobile Sales Department as needed.

Actively support overall company procedures and policies and uphold the dealer’s philosophy.

Interact effectively and actively in cross-funtioning with all departments, with particular emphasis on the Service Manager and Sales Department.

Be a liaison to all departments in issues regarding Finance and Insurance.

Encourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service. Handle all customer complaints courteously and efficiently, exhibitjng a positive attitude, empathy, and our dedication to making the experience positive for our customers.

Utilize the delivery of any new or used automobile to create an event that will facilitate customer loyalty to the dealership.

Uphold a quality evaluation and enhancement program to assure extraordinary quality service to all customers. Establish and utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership.

Exemplify commitment to the dealership’s philosophy of excellent service for all customers, providing an example to other dealership employees.

Note: The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time, with or without notice.

Reports to: Parts Manager

Position Summary:  The Parts Sales Associate sells parts to all available customers over the counter, through the shop or on the telephone. Must present a professional appearance. 

Essential Duties and Responsibilities:  

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
• Pull purchased parts from stock. If part is not in stock, determine availability and inform customer of expected date of arrival.
• Answer telephone calls, providing price quotes and other information, capture customer name and phone numbers.
• Set up orders for daily shipment, delivery or pick-up.
• Verify “will-call” and “back-order” files weekly and return to vendors or stock those items not required.
• Assist the parts to service counter parts sales associate as necessary.
• Order parts not in stock as approved by the Parts Manager.
• Notify the customer and the Service Department when the parts arrive.
• Accept cash and credit payments. Keep cash register accurate.
• Assist with organization and cleanliness of parts department.
• Receive and stock incoming inventory. Verify receipts against purchase orders.
• Assist with periodic inventory vehicle counts as directed by supervisor.
• Ensure merchandise displays are stocked, clean and appealing to customers.
• Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

 Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Knowledge, Skills and Abilities Required: 

Educational: High school diploma or the equivalent. 

Experience: One year in a vehicle parts department preferred. 

Special Skills (i.e., licenses, certifications, etc.): Excellent oral and written communication skills. Ability to read and comprehend instructions and information. Ability to work well with the public. Ability to use personal computer and applications including word processing and spreadsheet applications.

Physical Demands and Working Conditions: 

The noise level in the work environment is occasionally loud. Occasionally required to bend, stoop, crouch, reach, and lift 40 pounds of material. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle dealership. Occasionally, exposed to exhaust fumes or other airborne particles.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Build, train, lead, and assist the sales team in selling new and used vehicles. With the highest quality customer experience
• Work directly with our employees and customers to develop relationships and help to enhance the sales process
• Build rapport with customers to establish customer network
• Provide training and support to the sales staff and assist in closing opportunities.
• Help manage productivity of sales department
• Facilitate regular sales training for continued team growth

Qualifications

• Dealership management experience
• Desking and F&I experience
• Must be interested in training additional sales associates and work within a team environment
• Enthusiastic with high energy throughout the sales workday
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• A positive attitude and professional appearance

Note: The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time, with or without notice.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and professional manner.
• Schedule and confirm service appointments while maintaining accurate records.
• Follow up with customers regarding service visits, estimates, completed work, and satisfaction.
• Assist with customer check-in and check-out processes as needed.
• Process payments accurately using point-of-sale systems and other payment methods.
• Prepare receipts, balance transactions, and maintain cash drawer accuracy.
• Coordinate with service advisors and other team members to support efficient workflow.
• Maintain organized documentation and update customer information in the system.
• Provide helpful, solution-oriented support to ensure a smooth customer experience.
• Perform additional administrative tasks related to the service department and cashier functions as assigned.

Qualifications

• Previous experience in customer service, appointment coordination, cashiering, or administrative support is preferred.
• Strong communication and interpersonal skills.
• Professional phone etiquette and a customer-first mindset.
• Basic computer skills and comfort using business software or CRM systems.
• Ability to handle cash and payment transactions accurately.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, courteous, and able to work collaboratively with a team.

Preferred Attributes

• Experience in an automotive, service, or retail environment.
• Familiarity with scheduling systems and customer follow-up processes.
• Professional appearance and a positive, service-oriented attitude.

What We Offer

• A supportive team environment.
• Opportunities to build valuable customer service and administrative skills.
• Training and ongoing support to help you succeed in the role.
• A chance to contribute to a department that values accuracy, professionalism, and customer satisfaction.

If you are organized, dependable, and enjoy helping customers, we encourage you to apply.

Responsibilities

• Move vehicles safely throughout the lot, service areas, and delivery zones as directed.
• Assist with organizing, arranging, and maintaining an orderly vehicle lot.
• Prepare vehicles for display, customer pickup, or service scheduling as needed.
• Check vehicle inventory locations and help ensure proper placement of keys, tags, and related items.
• Support light cleaning tasks to help maintain a professional appearance across the lot and surrounding areas.
• Provide assistance to sales, service, and administrative teams when needed.
• Follow all safety procedures and traffic guidelines while operating vehicles on company property.
• Perform other related duties as assigned.

Qualifications

• Valid driver’s license and a clean driving record, where required by the employer.
• Ability to safely operate a variety of vehicles, including automatic and standard transmissions if applicable.
• Strong attention to detail and a commitment to keeping work areas organized.
• Ability to work in a fast-paced environment with changing priorities.
• Good communication and teamwork skills.
• Dependable attendance and a strong work ethic.
• Ability to stand, walk, and move throughout the workday.

What We Offer

• A supportive team environment.
• Opportunities to learn about dealership operations and vehicle inventory management.
• Competitive compensation based on experience and qualifications.

Work Environment

This position may require working indoors and outdoors in a variety of weather conditions. Candidates should be comfortable being active throughout the day and following established safety procedures at all times.

Equal Opportunity Commitment

We are committed to creating an inclusive workplace and welcome candidates of all backgrounds to apply. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic.